WebJan 14, 2011 · Unable to silent monitor agent with CTIOS 6.0 - Cisco Community Hello, I'm unable to monitor an agent using CTIOS 6.0. The logs show the following error: From Supervisor: 01/12/11 08:20:43.459 260724 SupervisorSoftphone Thd(00263472) CSilentMonitorManager::HandleStatusReportForMonitoringMode( SMSessionKey=101, … WebContents vi Remote Silent Monitoring Installation and Administration Guide System CLI Commands 9-3 APPENDIX A API Extensions A-1 JSP Suffix A-1 VLEngine HTTP API A-2 checkUserCredentials.jsp A-2 canMonitorAgentID.jsp A-3 getCallToMonitor.jsp A-4 getConvoInfo.jsp A-6 getAgentList.jsp A-7 proxyMonitorAgentForVRU.jsp A-9 …
Silent Monitoring - Cisco Community
WebJan 24, 2024 · This error message can occur due to a number of reasons. Here are a few things you can try to resolve the issue: Make sure that the CCX RmCm Application User has been configured with the correct permissions to enable silent monitoring. You can check the user's settings in Cisco Unified Communications Manager (CUCM) under Application … WebMay 4, 2016 · 1) Please open "Cisco Desktop Administrator" 2) Then go to Services Configuration --> Multiline, Monitoring and Recording--> VOIP Monitoring Device Make sure that default "Monitor Service" is selected and "Desktop Monitoring" is enabled for each agent ------------------- Agent side ----------------------------- 1) The phone should be … the owners film
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WebCisco Bug: CSCuo34368 - Silent Monitor fails when Agent DN is greater than 12 digits Cisco Bug: CSCuo34368 Silent Monitor fails when Agent DN is greater than 12 digits Last Modified Jan 24, 2024 Products (1) Cisco Unified Contact Center Express Known Affected Release 10.0 (1) 10.0 (1)SU1 Description (partial) WebFeb 27, 2012 · 02/28/12 18:14:22 (India Standard Time), [1232] CListeners.cpp :148 INFO - Deleted from phone with extension 5048 the request for monitoring from machine with ip address 192.168.10.240 and port 25838 02/28/12 18:14:22 (India Standard Time), [1232] VoipCommon.cpp :845 ERROR - Client Socket : ReceiveFrom Failed :WSAEINTR WebOct 18, 2024 · Silent monitoring can only be invoked by a CTI application through the JTAPI or TAPI interfaces. Many Cisco applications, such as Cisco Unified Contact Center Enterprise and Cisco Unified Contact Center Express have the … the ownership of tisco is